Money Game Privacy Policy — How We Look After Your Data

1 Introduction

Money Game ("we", "us", "our") operates the online gaming and sports betting platform at moneygame.vin, which is designed specifically for Pakistani players. We understand that privacy is important to you, and we are committed to being transparent about the data we collect and how we use it.

This Privacy Policy applies to all users of the Money Game platform — whether you are a registered player, a visitor browsing the site without an account, or someone who has contacted our support team. It covers all personal information that passes through our systems in connection with your use of the platform.

We recognise that players in Pakistan are accustomed to a certain level of trust when sharing personal and financial information online — particularly when using mobile payment methods like JazzCash and Easypaisa. We take that trust seriously and have built our data handling practices around protecting it.

2 Personal Data We Collect

The type of data we collect depends on how you interact with the Money Game platform. The main categories are as follows:

We only collect data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal data such as biometric information, religious beliefs or political views.

3 How We Collect Your Data

We collect personal information through several channels depending on the nature of your interaction with Money Game:

• Direct collection: Information you provide voluntarily when registering your account, completing identity verification, making a deposit or contacting our support team.
• Automated collection: Technical data collected automatically when you visit the platform — including your IP address, device identifiers, browser type and session activity logs. This happens whether or not you are logged in.
• Payment processors: Confirmation data returned from payment services such as JazzCash, Easypaisa and Raast when you complete a deposit or withdrawal transaction. We receive transaction status and reference information but do not store your full mobile wallet credentials.
• Verification services: During KYC (Know Your Customer) checks, we may use third-party identity verification services to confirm the authenticity of the documents you submit.
• Cookies and tracking: Information collected through cookies placed on your device when you browse the Money Game platform. See Section 7 for full details.

4 Why We Use Your Data

Every piece of data we collect serves a specific purpose. We do not process personal information for reasons beyond what is described here. Our primary purposes for using your data are:

• Running your account: Processing your registration, maintaining your account balance, authenticating your logins and enabling you to place bets and play games on the platform.
• Processing payments: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods. We need accurate financial data to ensure your transactions are processed correctly and to reconcile account balances.
• Identity verification: Confirming your age and identity as required before processing withdrawals or as part of our anti-fraud procedures. This is necessary to ensure the platform is used only by eligible adults.
• Fraud prevention and security: Monitoring account activity for signs of unusual behaviour, multiple account creation, bonus abuse or other violations of our Terms and Conditions. This protects both the platform and other genuine players.
• Customer support: Using your account details and communication history to respond to your support queries effectively and to resolve disputes.
• Responsible gaming: Using gaming activity data to identify patterns that may indicate problem gaming behaviour and to apply any self-exclusion or account restrictions you have requested.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve the overall experience — including game selection, page performance and mobile usability.
• Promotions and communications: Sending you information about bonuses, new games, PSL and cricket betting offers and other promotions relevant to your account — but only where you have not opted out of marketing communications.

5 Payment Data and PKR Transactions

Given that Money Game operates exclusively in PKR and supports mobile-first payment methods that are widely used across Pakistan, we want to be especially clear about how we handle payment-related data.

When you make a deposit using JazzCash, Easypaisa or Raast, the transaction is initiated through the relevant payment network's own secure interface. Money Game receives a transaction confirmation — including the amount, date, time and a reference number — but does not store your mobile wallet PIN, full account number or authentication credentials.

For Bank Transfer deposits and card payments, we store the minimum information necessary to reconcile the transaction with your account — typically the last four digits of an account or card number, the bank name and the transaction amount in PKR. Full account details are not retained in our systems after a transaction is confirmed.

All financial records are retained for a minimum period as required for anti-money laundering compliance and dispute resolution purposes. After the required retention period, financial records are securely deleted or anonymised.

6 Sharing Your Personal Data

We do not sell, rent or trade your personal data. However, in order to operate the Money Game platform effectively, we do share certain data with trusted third-party service providers in the following limited circumstances:

• Payment processors: We share the minimum necessary transaction data with JazzCash, Easypaisa, Raast, bank networks and card processing services to enable deposits and withdrawals.
• Identity verification providers: When verifying your identity during KYC, we may share your submitted documents with a third-party verification service that specialises in document authentication.
• Game suppliers: Game providers whose titles appear in the Money Game game lobby may receive your account identifier (not your full name or contact details) in connection with game sessions for the purpose of technical operation and fairness auditing.
• IT and infrastructure providers: Our hosting, database and security infrastructure providers may have access to data as part of providing their services. These providers are bound by strict data processing agreements.
• Legal and regulatory requirements: We may be required to disclose personal data in response to a lawful request by a court or law enforcement authority, or where we have a good-faith belief that such disclosure is necessary to prevent fraud or protect the safety of players.

All third parties who receive player data from Money Game are required to handle it securely and are prohibited from using it for any purpose other than the specific service they are providing to us.

7 Cookies and Tracking Technologies

Money Game uses cookies — small text files placed on your device — and similar tracking technologies to make the platform work correctly and to understand how it is being used. Here is an overview of the types of cookies we use:

• Essential cookies: Required for core platform functionality including maintaining your logged-in session, remembering your language preference and ensuring the platform loads correctly on your device. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and where players encounter difficulties. This data helps us improve the platform experience.
• Preference cookies: Store settings you have chosen — such as game display preferences or notification settings — so you do not have to reset them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and attempts to access accounts without authorisation.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use core platform features including logging in. Analytics and preference cookies can be disabled without affecting core functionality.

We do not use cookies to collect sensitive personal information or to track your activity on websites outside of the Money Game platform.

8 Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal or regulatory minimum retention obligations. In practice, this means:

• Active account data: Retained for the full duration your account is active and for a period after closure, typically up to five years, to handle any post-closure disputes, chargebacks or regulatory inquiries.
• Transaction records: Financial transaction records in PKR are retained for a minimum of five years from the date of the transaction in line with standard anti-money laundering record-keeping requirements.
• KYC documents: Identity verification documents are retained for the duration of your account and for a minimum of five years after account closure.
• Support communications: Chat logs and email correspondence with our support team are retained for up to three years to assist with dispute resolution and training purposes.
• Technical and session data: IP addresses and session logs are typically retained for 12 months for security analysis purposes, after which they are anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Security Measures

Protecting your personal and financial data is a core responsibility for Money Game. We use a range of technical and organisational security measures to guard against unauthorised access, loss or misuse of your information:

• All data transmitted between your device and the Money Game platform is encrypted using TLS (Transport Layer Security) — look for the padlock icon in your browser's address bar.
• Passwords are stored using strong one-way hashing algorithms — we never store your password in plain text and our staff cannot view your password.
• Access to player data within our systems is restricted on a need-to-know basis. Staff members can only access the data required for their specific role.
• Our platform infrastructure is hosted in secure data centres with physical access controls, redundant systems and regular security audits.
• We conduct regular internal reviews of data handling practices and respond promptly to any identified vulnerabilities.

10 Your Data Rights

As a Money Game player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team with your account details and a clear description of your request.

We will acknowledge all data rights requests within 72 hours and aim to fulfil them within 30 days. Where a request is complex or involves a large volume of data, we will notify you if additional time is needed.

11 Minors and Under-18 Players

The Money Game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If you are under 18, you must not register an account or use the platform in any way.

If we discover or have reasonable grounds to believe that personal data has been collected from a player who is under 18, we will immediately close the associated account, delete the data where legally permissible, and void any transactions or winnings associated with that account.

If you are a parent or guardian and believe your child has registered an account on the Money Game platform, please contact our support team immediately so we can investigate and take the appropriate action without delay.

12 Updates to This Privacy Policy

Money Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulations. When we make significant changes, we will notify registered players by sending a notification to the email address associated with their account before the changes take effect.

We will also update the "Last updated" date at the top of this page whenever changes are made. Minor changes — such as clarifications of existing language that do not alter the substance of our data practices — may be made without direct notification, but will always be reflected in the updated date shown on this page.

We encourage you to review this policy periodically. Your continued use of the Money Game platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any updates, you should stop using the platform and contact support to request account closure.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We take all privacy queries seriously and aim to respond within 24 hours.

Our support team is available 24 hours a day, seven days a week, via the live chat feature on the platform. You can also reach us by email — please include your registered username and a clear description of your privacy query so we can assist you as efficiently as possible.